Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Below are the answers to frequently asked questions. If there is anything else you'd like to know, please contact us. 

How long does it take to get a pair of trousers made?

When I want something, I must admit I don't want to wait, so I was determined to offer a timeline that in reality was not much longer than buying something off the peg and then probably having to take them to the dry cleaners to have them altered.

Initial Order ------1 week--------1st Fitting-----1 week--------2nd Fitting = 2 weeks

After 2 fittings your trousers should fit perfectly,but if you are not entirely happy then we will make further adjustments to get the perfect fit.

How long does it take to get a dress made?

When I want something I must admit I don't want to wait, so I was determined to offer a timeline that in reality was not much longer than buying something off the peg and then probably having to take them to the dry cleaners to have them altered.

Initial Order ------10 days--------1st Fitting-----10 days--------2nd Fitting = 3 weeks

After 2 fittings your dress should fit perfectly, but if you are not entirely happy then we will make further adjustments to get the perfect fit

How long does it take to get a jacket made?

When I want something I must admit I don't want to wait, so I was determined to offer a timeline that in reality was not much longer than buying something off the peg and then probably having to take them to the dry cleaners to have them altered.

Initial Order ------2 weeks--------1st Fitting-----2 weeks--------2nd Fitting = 4 weeks

After 2 fittings your jacket should fit perfectly, but if you are not entirely happy then we will make further adjustments to get the perfect fit.

How long does it take to get a skirt made?

When I want something I must admit I don't want to wait, so I was determined to offer a timeline that in reality was not much longer than buying something off the peg and then probably having to take them to the dry cleaners to have them altered.

Initial Order ------1 week--------1st Fitting-----1 week--------2nd Fitting = 2 weeks

After 2 fittings your skirt should fit perfectly, but if you are not entirely happy then we will make further adjustments to get the perfect fit.

How long does it take to get a blouse made?

When I want something I must admit I don't want to wait, so I was determined to offer a timeline that in reality was not much longer than buying something off the peg and then probably having to take them to the dry cleaners to have them altered.

Initial Order ------------2 weeks------------Blouse Sent

Once we have your measurement and you have chosen from our 66 fabulous colours, we order the silk. We don't hold excess stock as we operate in a sustainable way. Your blouse is then made by our experienced London based seamstress.

I've never tried made to measure before. What happens if I don't like it?

I must admit that was one of my concerns when I was launching Distinctively Me. At most made-to-measure or bespoke clothing businesses you will only see a drawing or an image before you have to commit to an order. I didn't feel comfortable with that, so we have samples of all our styles here in the studio and you will be able to try on the different styles to get a sense of what they will look like on your body shape before you place an order. You can even tweak the house designs to make them perfect for yourself. You will also see the fabrics we have to offer and be able to feel the textures and choose your colour.

During the fitting sessions you will have input into how the clothes look and feel, so we are confident that you will love what you ordered. However, if we really can't get the fit right for you, then we are happy to give a full refund. My worst nightmare would be to have a piece of Distinctively Me clothing sitting in a wardrobe somewhere not being worn because it didn't fit or suit you right.

Why would I choose made to measure?

How many times have you spent hours online, traipsing around the shops trying to find something that fits you or is in the right style or colour only to be defeated or having to compromise?

Distinctively Me's made-to-measure service means all of these issues go away. Investing 30 minutes in our initial free consultation and then 15 minutes for each of your fittings mean you will have the garments that suit you, fit you, and are in colours that you love. Once we have your measurements, we can make more in even less time!

What size range do you cover?

All and every!!

At Distinctively Me, we believe that whatever your size or shape you should be able to wear perfectly fitting clothes that flatter your body. We don't use numbers to size our samples, we use women's names, so we have made everything from a base size Amelia all the way through to an Elizabeth (probably about a 4 to a 30 in numbered sizing terms) but we can go even smaller and even bigger if need be. And we don't change the price - why would we?

Am I too old/young for Distinctively Me?

No, absolutely not! Style has no age limit and our collection is made up of timeless pieces, so if you are interested in beautiful, well fitting clothes in colours that suit you, then you are the right age. To date, our youngest customer has been an 18 year old, who got a three-piece trouser suit for her 18th birthday present, and at the other end of the spectrum is my lovely mum who is a true convert and loves our cigarette trousers, especially as she is only 4' 9''. She looks gorgeous in her boucle jacket and is planning a dress for our next family wedding.

What if I can't get to your Hampstead studio?

We do understand that, although Hampstead is such a great place to come to! There are easy transport links; we are open 8am-7pm and on weekends. But if that doesn't work for you and you live within the M25, then we can come to you. However, the time slots available will be more limited.

Our blouses, which have a looser fit, are available with online measuring which we carry out via a video call. Once we have your measurements and order, the blouse will be sent to you 2 weeks later so you do not need to leave your home. We are also working on offering online measuring for our wide leg palazzo pant and a new shirtdress, which we are currently sampling.

We can't do this for our more fitted pieces as we truly believe you only get the perfect fit if we do a face-to-face fitting.

Is Distinctively Me a sustainable brand?

We are completely committed to continuously improving our business to make it as sustainable as possible.

We already have a head start as, unlike off the peg brands, we only make clothes when a customer orders so we are not wasting scarce resources by making huge stocks of clothes in the hope that someone will love them and buy them.

Our philosophy is Buy Less, Buy Better which is why we offer so many variations to our house styles so that you buy pieces that you really love and will be wearing again and again.

All of our pieces are made in London by our staff, who are paid a fair wage, so we have a much lower carbon footprint than brands that source their products from abroad.

Wherever possible, we source our fabrics from the UK and Europe and only buy from further afield where the fabric is not available at the quality needed closer to home, for instance the finest silk. Our fabrics are largely made of natural fibres too, so once you have worn them many times and they are ready to go over the rainbow bridge, they will decompose in a much more sustainable timeframe than synthetic fabrics.

How much do Distinctively Me clothes cost?

Our prices are broadly similar to off the peg brands like Whistles, LK Bennett, Zadig & Voltaire, and The Fold. Our customers are always pleasantly surprised at how reasonable our prices are, especially compared to other made-to-measure or bespoke brands.

It was a revelation to me when I truly understood how long it takes to make clothes and the cost of quality fabrics. For instance, a pair of trousers will take about 5/6 hours to make, and given that UK minimum wage is £8.72, trousers selling for below £50 mean someone is exploited and/or the quality is questionable.

I consider the cost per wear when I buy new pieces of clothing. My favourite cigarette trousers cost £200 and I must have worn them well over a 100 times, so cost per wear is less than £2. The countless pairs I'd bought before, that don't fit me, might have cost about £70, and since I probably wear them less than 10 times, the cost per wear is £7. This helps me Buy Less, but Buy Better.

Get In Touch

We offer free consultations in our Hampstead, NW London studio. Fittings can be held in our studio or at homes or offices within M25

Phone: 07834 949282
Email: hello@distinctivelyme.com

 

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Registered in England & Wales 09130038, Horley Green House, Horley Green Road, Claremount, Halifax, West Yorkshire HX3 6AS, VAT No. 284792161

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